Return Policy

Return & Refund Policy – 30 Days

We want you to feel confident shopping with us. If you are not fully satisfied with your purchase, we offer a 30-day return and refund policy for orders within the United States.

Damaged, Defective, or Incorrect Items

• If your item arrives damaged, defective, or incorrect, you will not need to return it in most cases.

• We will issue a full refund or send a replacement free of charge.

• Please contact us at loryx2025@gmail.com within 30 days of delivery with your order number and clear photos of the issue.

Other Returns

• If you wish to return an item for reasons other than damage or defect, please contact us within 30 days of delivery.

• The item must be unused, in its original packaging, and in resellable condition.

• Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Exceptions (Non-Returnable Items)

• Custom or personalized items

• Digital downloads

• Clearance / final sale items

Refunds

• Once your return is approved, refunds will be issued to your original payment method.

• Please allow 7–17 business days for processing after we confirm the return.

Processing Times & Delays
Refunds are usually processed within 5–10 business days after approval. However, the actual time it takes for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider. We are not responsible for delays caused by external financial institutions.