FAQs

1. What are your shipping times?

We process orders within 1–5 business days.
Delivery time within the U.S. is usually 7–15 business days, depending on the destination and product availability.

2. Do you ship internationally?

Currently, we focus on shipping within the United States.

3. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your order directly through the shipping carrier’s website.

4. What is your return policy?

We offer a 30-day return policy for eligible items.
Items must be unused, in original packaging, and with proof of purchase.
For details, please see our Return Policy – Loryx.

5. Are there items that cannot be returned?

Yes. Final Sale items, gift cards, and certain personal-use products cannot be returned.

6. Who pays for return shipping?

Return shipping costs are the responsibility of the customer, unless otherwise specified.

7. How can I contact customer support?

📧 Email: info@loryx-store.com
💬 WhatsApp: +972 55 993 2058

Our team will respond within 24–48 business hours.

✨ Loryx – where home meets convenience.